Shipping, Returns & Exchanges

This policy applies to ready-to-wear items purchased from the SMH Atelier online shop, including shirts, belts and buckles. Custom made and bespoke garments are made just for you and are not eligible for returns or refunds. See our Policies for custom orders.

Shipping

Orders ship within 1–3 business days. Tracking information is emailed from support@smhatelier.com as soon as your order ships.

Standard shipping is free on every U.S. order and usually arrives within 3–7 business days. We currently ship within the United States only.

Returns

Unworn items with tags attached may be returned within 30 days of delivery, in the original SMH Atelier box and pouch. This includes sale and Black Friday purchases.

Once we receive and inspect your return, your refund is issued to your original payment method within 5–7 business days. Return shipping is paid by the customer.

Exchanges

Need a different size? Send your item back and we will ship the new size to you free of charge.

How to Start a Return or Exchange

Email support@smhatelier.com or call (816) 775-1185 with your order number and we will send return instructions.

All returns and exchanges are handled by mail. As an appointment-only atelier, we are unable to accept returns in person.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, let us know within 7 days of delivery. We will send a prepaid return label and ship a replacement.