Policies

Consultations & Appointments

SMH Atelier is appointment only. Consultations are free, and you can book online at any time. We do not accept walk-ins.

Deposit

A 50% deposit is required to begin your custom order and must be paid before production begins. Your deposit covers your fabric and materials. Once production begins, your deposit is non-refundable.

Timeline

Custom garments, including prom suits and custom shoes, take 4 to 8 weeks to make. We recommend booking at least 8 weeks before your event. Timelines are estimates and begin once your deposit is paid.

Fittings & Alterations

We make any alterations needed, free of charge, so your custom garment fits right before you take it home. Free alterations cover the fit before pickup. Alterations requested after you take your garment home are a separate service.

Returns on Custom Garments

Every custom garment is custom made for you, so custom garments cannot be returned, exchanged or refunded.

Pickup & Delivery

Finished garments are picked up at our studio, or delivered for a fee within 30 miles of the studio. See our Pricing page for current delivery pricing.

Payment

We accept all major credit and debit cards, cash, Venmo, Cash App, Zelle and Apple Pay. Prices are subject to change; your price is confirmed at your consultation.

Ready-to-wear items from our online shop, like shirts, belts and buckles, can be returned within 30 days of delivery if they are unworn, with tags attached and in the original packaging. Return shipping is paid by the customer, and exchanges for a different size ship free. We ship within the United States only, and returns are handled by mail.

See our full Shipping, Returns & Exchanges policy for details. For help with an order, email support@smhatelier.com.

This Privacy Policy explains how SMH Atelier collects, uses and shares your personal information when you visit smhatelier.com, book an appointment or make a purchase.

Information We Collect

Information you give us. When you book an appointment, place an order or contact us, we collect details like your name, email address, phone number, billing and shipping address, and your measurements and design preferences for custom orders. Payments are handled by our payment processors; we do not store full card numbers.

Information collected automatically. When you browse our site, we collect information about your device and visit, such as your browser, IP address, pages viewed and how you arrived at our site. We collect this with cookies, log files and similar technologies.

How We Use Your Information

• To schedule appointments, make your custom garments and fulfill orders
• To process payments, arrange shipping or delivery and send order updates
• To answer your questions and provide customer support
• To prevent fraud and keep our site secure
• To understand how visitors use our site and improve it
• To send you news and offers, if you have chosen to receive them

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, such as our booking, payment, shipping, email and website analytics providers (for example, Google Analytics). We may also share information when required by law or to protect our rights.

Cookies

Cookies are small files stored in your browser. We use them to make our site work, remember your preferences, understand site traffic and measure our marketing. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them. You can also manage your choices on our Opt-out Preferences page.

Your Choices

You can unsubscribe from marketing emails at any time using the link in any email. You can ask us to access, correct or delete the personal information we hold about you by contacting us.

Data Retention

We keep your information for as long as needed to provide our services, keep accurate business records and meet our legal obligations, unless you ask us to delete it.

Children

Our site is not intended for children under 13. A parent or guardian should book and order on behalf of a child.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

smhatelier.com is operated by SMH Atelier. By using our site, booking an appointment or making a purchase, you agree to these Terms of Service. If you do not agree, please do not use our site.

Use of Our Site

You agree to use our site only for lawful purposes. You may not interfere with the site’s security or operation, upload harmful code, or copy, sell or reuse any part of the site without our written permission.

Products, Pricing & Orders

We do our best to show our products accurately, but colors may look different on your screen. Prices and availability may change without notice. We may limit or cancel any order, including orders that appear to be placed by resellers, and we will contact you if we do. If we find an error in a price or description, we may correct it and cancel affected orders.

Custom Orders & Returns

Custom orders are covered by the Custom Orders section above. Online store purchases are covered by our Shipping, Returns & Exchanges policy.

Rentals & Third-Party Services

Our site links to services run by other companies, such as our rental partner Generation Tux and our online booking system. Their own terms and policies apply when you use them, and we are not responsible for their content or services.

Intellectual Property

All content on this site, including designs, photos, logos and text, belongs to SMH Atelier or is used with permission. You may not use it without our written permission.

Disclaimer & Limitation of Liability

Our site is provided “as is” and “as available.” We do not guarantee that it will always be available or error free. To the fullest extent allowed by law, SMH Atelier is not liable for any indirect, incidental or consequential damages arising from your use of our site or products, and our total liability for any claim is limited to the amount you paid for the product or service involved.

Indemnification

You agree to hold SMH Atelier harmless from any claims arising from your breach of these Terms or your misuse of our site.

Governing Law

These Terms are governed by the laws of the State of Missouri.

Changes to These Terms

We may update these Terms at any time by posting changes on this page. Continuing to use our site after changes are posted means you accept them.